Frequently Asked Questions
Everything you need to know about our handcrafted crystal treats.
What exactly are Silky Gem crystal candies?
Silky Gems are handcrafted edible crystals inspired by Kohakutou, a traditional Japanese confection. They feature a thin, crunchy outer shell and a soft, jelly-like interior made from seaweed-based agar-agar.
Are your products vegan and gluten-free?
Yes, our Silky Gems are 100% vegan and gluten-free. We use plant-based agar-agar instead of gelatin and high-quality natural ingredients to ensure our treats are accessible to everyone.
How should I store my Silky Gems?
To maintain the perfect texture, store your gems in a cool, dry place away from direct sunlight. While they do not require refrigeration, keeping them in a low-humidity environment preserves their signature crunch.
How long does shipping take?
Each gem is handcrafted in small batches. Orders typically process within 3-5 business days, and shipping times vary by location, usually arriving within 3-7 days once dispatched.
Do you offer returns or refunds?
Due to the perishable nature of our food products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with your delivery, please contact our support team within 48 hours.
Do you ship internationally?
Currently, we ship to a select number of countries. You can check shipping availability and calculated rates at the checkout page by entering your delivery address.