Returns & Exchanges

Due to the perishable nature of our crystal candies, Silky Gem does not accept returns or exchanges to ensure food safety and quality. If your order arrives damaged or defective, please contact our support team within 48 hours for a resolution.

1

Inspect Your Package

Upon delivery, carefully examine your Silky Gem treats for any visible damage or structural issues caused during transit.

2

Document the Issue

Take clear, high-resolution photos of the damaged product and the original shipping box to help us process your claim efficiently.

3

Contact Support

Email our customer care team with your order number and the attached photos within two days of the delivery timestamp.

4

Receive Resolution

Our team will review your request and, if approved, will arrange for a replacement or store credit to be issued immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing